Privacy Policy

Introduction

Seedance 2.5 is built for AI video, image, and reference-based creative workflows. This Privacy Policy explains how we collect, use, protect, and retain information when you use account sign-in, prompt drafting, reference uploads, generation history, credits, payments, and support features.

Information We Collect

We collect information needed to operate the product and keep accounts secure:

1. Account information — name, email address, avatar, sign-in provider, account identifiers, and authentication session data.
2. Creative inputs — prompts, model choices, reference images, uploaded files, generation parameters, resolution, duration, aspect ratio, and related task metadata.
3. Generated assets — task status, previews, output URLs, generation history, and asset library records.
4. Credit and billing records — credit balance, credit usage, purchases, subscriptions, invoices, refunds, and payment provider references.
5. Usage and device data — pages visited, feature interactions, browser type, device type, approximate region, logs, errors, and performance metrics.
6. Cookies and local storage — session, locale, theme, security, and preference data.
7. Support communications — messages, attachments, and diagnostics you send when requesting help.

How We Use Your Information

We use this information to:

• Provide video generation, image generation, prompt drafting, reference handling, asset storage, generation history, and account features.
• Calculate credits, process transactions, manage subscriptions, and send purchase or billing notices.
• Secure accounts, prevent fraud, enforce usage limits, detect abuse, and investigate service incidents.
• Improve reliability, upload performance, user experience, and product design.
• Send technical notices, security alerts, support replies, and important product updates.
• Respond to your questions, feedback, and support requests.

Prompts, References, and AI Providers

To generate images or videos, we may send prompts, reference URLs, uploaded files, model parameters, and task metadata to AI infrastructure or model providers used by the service. We share only what is needed to complete the requested task, monitor status, return outputs, and handle failures or refunds.

Do not upload references, personal data, trade secrets, or third-party content unless you have permission to use them in an AI generation workflow.

Data Sharing

We do not sell personal information. We may share information only in limited cases:

• With infrastructure, storage, payment, email, analytics, security, support, and AI model providers that help operate Seedance 2.5.
• To comply with legal obligations, enforce our terms, or respond to lawful requests.
• To protect users, the service, our rights, or the rights and safety of others.
• In connection with a business transfer, merger, financing, or reorganization, subject to appropriate protections.

Data Security

We use technical and organizational measures such as encrypted transport, access controls, secret management, logging, rate limits, and operational reviews. No internet service can guarantee perfect security, but we work to reduce risk and respond quickly to incidents.

Retention

We keep account, billing, credit, generation, and support records for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain security. Some generated assets or uploaded references may remain in storage until deleted, expired, or removed according to product settings and retention rules.

Your Choices and Rights

You may be able to access, update, export, or delete account information through settings. You can also request help with account data, generated asset removal, billing records, or privacy questions through the support channel on the website. Available rights depend on your location and applicable law.

Changes to This Policy

We may update this Privacy Policy when the product, providers, legal requirements, or privacy practices change. Material updates will be reflected by updating the date above and, where appropriate, by notice inside the service.

Contact Us

If you have questions about this Privacy Policy, account privacy, prompt/reference handling, generated assets, or data requests, contact us through the support or contact channel provided on the website.