Contact Seedance 2.5
Contact Seedance 2.5 for support, billing, privacy, abuse, media, and content review questions.
Last updated: 2026-06-29
Contact Details
Use these public contact details for Seedance 2.5 support and business requests:
- Email: hello@seedance21pro.com
- Phone: 714-216-3557
- Mailing address: 1891 Parkview Drive, Los Angeles, CA 90017, US
Signed-in users can also open a support ticket from the account area when the request is tied to a specific account, generation task, payment, credit balance, or subscription.
What To Include
For faster review, include the relevant account email and a short description of the issue. If your message is about a generated image, video, reference upload, or failed task, include the task time, selected model, prompt summary, and any visible error message.
Do not send passwords, payment card numbers, private API keys, or unnecessary personal data by email.
Support Topics
We review requests related to:
- Account access and sign-in issues.
- Credits, purchases, subscriptions, invoices, and refunds.
- Failed or stuck generation tasks.
- Prompt, reference, image, video, and download workflow questions.
- Privacy, data deletion, generated asset removal, and content concerns.
- Abuse reports, copyright concerns, trademark concerns, and safety issues.
Billing and Credit Questions
For billing or credit issues, include the payment email, approximate purchase time, plan or credit pack name, and the task or order context. Credit estimates can vary by selected model, duration, resolution, references, audio, and current generation capacity.
Privacy and Content Requests
For privacy, data access, deletion, generated asset removal, or content concerns, use the same email address and include enough detail for us to identify the relevant account or task. We may need to verify account ownership before making changes.